Shipping and postage FAQs
Our online shop is operated from our London shop, using the same stock. We pack and post all orders ourselves, aiming to dispatch those received before 16:00 GMT on the same day, Monday through Friday. Orders placed after 16:00 GMT on a Friday will be dispatched the following Monday. All items are securely packed in card envelopes or boxes.Payment
We accept Visa, Mastercard and American Express card payments online.
Please make sure you specify the correct delivery name and address, and provide a working email address and phone number. We cannot be responsible for incorrect addressing if you use the wrong one on your order.
You will receive a confirmation email shortly after placing your order. Please check the email and if you have any questions or concerns, email or give us a call right away. We will respond as soon as we can Monday through Saturday, during shop hours.
Orders weighing under 2kg are sent via Royal Mail First Class. We strongly recommend paying the slightly higher rate and selecting ‘Signed For’ at checkout — we cannot vouch for your package's safe delivery otherwise. You also have the option of choosing DHL Express should you require guaranteed next-day delivery (read on for details about DHL services).
Orders over 2kg are delivered using DHL Express. This is a next-day, trackable service. Please note: DHL orders placed before 16:00 GMT Monday through Thursday will be dispatched same day and delivered the following day. Orders placed between 16:00 GMT on Thursday and before 16:00 GMT on Friday won't arrive until Monday. Those placed on the weekend will arrive Tuesday.
Should you need your magazines in a hurry, we now offer delivery via Gophr, a London-based courier service. This option is available at check out. Visit gophr.com to find out more about their service.
Orders weighing less than 2kg are sent via Royal Mail. We strongly recommend paying the slightly higher rate and selecting ‘Tracked & Signed’ at checkout — we cannot vouch for your package's safe delivery otherwise.
Orders over 2kg are delivered using DHL Express. Please note: Orders placed after 16:00 GMT on a Friday won't be dispatched until Monday. Take a look at DHL's Service Guide for delivery times.
Deliveries will include a VAT receipt (note that VAT is not charged on magazines and books in the UK).
We will take all reasonable care to ensure that the details, descriptions and prices of products appearing on the website are correct at the time of publishing.
If there are any problems with your order please let us know as soon as possible.
Tel: +44 (0) 203 75988022
270 St John Street
London EC1V 4PE
Our London shop is open
Company number: 8493379
VAT number: GB 174 8141 00